Privacy Policy
Effective Date: October 1, 2025
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, services, or SMS messaging program. By using our services or opting into our SMS program, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: name, email address, phone number, mailing address, account login details
SMS Information: mobile number, message interaction data (timestamps, replies, opt-in/opt-out status)
Usage Data: IP address, browser type, pages visited, time/date of visits, device information
Cookies & Tracking Data: small files or tags used to enhance your browsing experience, store preferences, and measure usage
Third-Party Data: information you allow us to access through third-party platforms (e.g. login via Google or Facebook)
2. How We Use Your Information
We use your information for purposes including:
Providing, operating, and improving our services
Managing your account and service interactions
Sending support, transactional, or informational communications (including SMS)
Complying with legal obligations and enforcing our agreements
Protecting against fraud, misuse, or security threats
Analyzing usage trends and improving functionality
We do not sell or rent your personal data to third parties for marketing purposes.
3. SMS-Specific Privacy Practices
If you opt in to receive SMS messages from Patchnet:
Types of Messages: support updates, informational alerts, service reminders, responses to your inquiries
Message Frequency: varies depending on your activity and requests
Opt-In / Opt-Out:
By providing your mobile number or texting “START,” you consent to receive SMS messages
You may opt out at any time by replying STOP
For help, reply HELP or email Emartinez@patchnet.netSharing: we do not share SMS opt-in data with third parties for marketing purposes
Fees: Standard carrier message and data rates may apply
4. How We Share Information
We may share your data only in these circumstances:
With service providers under contract who help us deliver services securely
In business transfers (e.g., merger, acquisition, sale of assets)
With affiliates and business partners under confidentiality obligations
To comply with legal requirements or protect rights, property, or safety
With your consent
We do not share or sell mobile phone numbers or SMS opt-in information to third parties for promotional purposes.
5. Data Retention & Security
We retain personal and SMS data only as long as necessary for the purposes described or as required by law (e.g. 3 years, or a period you specify)
We use reasonable technical and organizational safeguards to protect your information
No system is completely secure; while we strive to protect your information, we cannot guarantee absolute security
6. Your Rights
Depending on your location (e.g. under GDPR, CCPA, etc.), you may have rights to:
Access the data we hold about you
Request corrections or updates
Request deletion of your personal data
Object to or restrict our processing
Request portability of your data
Opt out of certain communications, including SMS
To exercise these rights, email info@patchnet.net.
7. Children’s Privacy
Our services are not directed to children under age 13. We do not knowingly collect personal data from children under 13. If we learn we have done so, we will promptly delete it.
8. International Transfers
Your information may be transferred to and stored on servers outside your country of residence. By using our services, you consent to such transfers where legally permitted.
9. Links to Other Websites
Our website may include links to third-party websites. We are not responsible for their content or privacy practices.
10. Changes to this Policy
We may update this Privacy Policy periodically. The “Last Updated” date will reflect changes. For significant changes, we will attempt to notify you via email or a prominent site notice.